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Team Leader- Brand Expert


VACANCY DETAILS

Job Title Team Leader- Brand Expert
Gender Preference Male
Number Of Vacancy 3
Industry Area Engineering, Technical and R&D
Key Skills Brand Expert
Qualification Other Bachelor Degree
Salary (Per Annum) 3 Lac To 5 Lac
Work Experience 3 - 6 Years
Job Requirement Job Responsibilities:

Manage a team of 15-20 agents and ensure that the quality and productivity targets are met.
Meeting SLAs at levels.
Review/generate reports to monitor performance.
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible timeframe.
Ensure that every Brand Expert adheres to the Process.
Communicating Process changes/updates in Real time.
Handle customers escalations
Ensure that maximum chats are handled by the brand expert/operations staff instead of being transferred based on the information provided.
Monitoring quality of the team.


JOB LOCATION

Job Country India
Job State / U.T. Maharashtra
Job City Mumbai
Job Address Bangalore


COMPANY PROFILE

Company Name Mahalasaenterprises
Company Website www.mahalasaent.com
About Company Consultancy


CONTACT DETAILS

Email ID prakashv@mahalasaent.com

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